StockMount Automatic SMS information System is at your service with its new face
Customer satisfaction is the most difficult but one of the most important factors in e-commerce. Once your customers purchase anything in Virtual Markets, they would like to know instantly everything about their order or when they ask a question to a supplier they want immediate reply. StockMount users can see their customers’ messages instantly that are sent over the Virtual Markets and they can reply them both over Virtual Markets and with SMS. They can send very fast and periodical messages by using message templates. Customer’s name, order code, shipment tracking number and those kind of special information can be uploaded automatically to the messages by using those templates.
StockMount users can determine their own rules and send automatic messages with renewed automatic SMS service. When a new order is placed or shipment details are entered into the system, customers will be informed with automatic SMS. You can identify more than one rule to the system and you can determine which rule will work in which hour of day or which hour of the day of the week. This way stock mount users will inform their customers in every stage and in a fastest way. As a result of that users will provide a more institutional look to their Virtual Markets and also increase customer satisfaction.
What can you do with Automatic SMS system?
For instance, you may appoint the same day or next day delivery rule to automatic SMS. Assume one StockMount user sends the orders, which are received before 15:00, for shipment until 18:00 for the same day and the orders, which are received after 15:00, for shipment until 13:00 the next day. In this case he has to set two rules in order to inform the customers.
First rule, user will pick the time period of 00:00 - 15:00 and write a text like written below for the orders that will be received between that time period.
Your order has been received. Thank you for choosing our shop. Your order will be shipped until 18:00 today.
This way, you will address your customer with his or her name and last name (Customer’s name and last name will be written automatically to CustomerName section) and send a formal information message for every order that is placed between that time period.
Second rule, write a text like written below for the orders that will be received between the time period of 15:00 - 00:00.
Your order has been received. Thank you for choosing our shop. Your order will be shipped until 13:00 tomorrow
It is possible to add more rules. You may create a new special rule for the weekend and holidays. Rules can be put in active or passive position. Customer name, shop name, Shipment Company, shipment tracking number and order code can be automatically added to the messages.
StockMount wishes you a great success in your e-commerce life