Message Management

Access and reply your messages that come from all of your shops easily with StockMount.

What you can do with StockMount Message Management is listed below…

Automatic messages

Automatic messages

Customers on e-commerce prefer sellers, who respond to their questions quickly, inform them about their orders on every stage. You can identify your own custom messages and send them to your customers with conditions that you select. For example, for every new incoming order, you can send an automatic message like, “Hello, your order has been received. Your order will be shipped until 17:00 o’clock. Thank you for choosing us.” Or, for every shipped order, you can again send an automatic message. You, both gain time and increase customer satisfaction with using automatic messages.

Categorized Messages

With StockMount, you can see your messages categorized as “return”, “shipping”, “compensation” and “other” with one click. Thus, you can easily reach messages on the same category and make mass transactions.

Categorized Messages
Create your own message templates

Create your own message templates

If you wish, you can create your own custom message templates by using Template mode. You can reply your customers quicker by using message templates that you create on various subjects. You can send custom messages that specific to your customer’s name and specific to the subject by providing to be added automatically factors, like customer’s name, date, time and subject.

Influence your customers mood

You can select different avatars for each customer with StockMount. You can reflect your customers’ mood to avatar by using available avatars on system. Thus, next time you may understand that if your customer is angry, happy or in expectation, and you can write your reply according to circumstance. You can distinguish your regular customers by using these avatars. Thus, your staff who are using the same panel can handle the case according to the situation in avatar.

Influence your customers mood
Messaging history

Messaging history

In virtual marketplaces, following your correspondence with your customers and virtual marketplace is a time consuming and a tiring process. You can display all of your correspondences with your customers chronologically on one screen. Thus, you do not have to remember what your correspondence with your customers was or you do not have to view previous messages by going back. All of your messages are displayed chronologically. Thus, you can reply quickly and having a good command on subject.

Messaging screen

By selecting Messages option on StockMount menu, you can go to messaging screen. On this screen, it is possible to display all incoming and sent messages for the shop you selected, filter the read and unread messages, delete the messages that you do not need and reply the message that you want by selecting virtual marketplace and e-shop. It is important to reply customers’ messages quickly and satisfactory in virtual marketplaces. That is why StockMount helps you about messaging. It enables you to handle all the transaction on one screen.

Messaging screen
Reach your messages easily

Reach your messages easily

Thanks to StockMount Messaging Management, you can locate your messages very easily. You can search by “from whom”, “ to whom”, “content of message” and “subject”. Also, you can display messages between specific dates or you can search according to avatars that you have assigned to your customers.

See your unanswered messages

Find out easily that whether you answered your messages that came from customers or not. Filter unanswered messages and answer them. Thus, you do not leave your customers without an answer. If there are messages that do not require answers you may turn them off and make sure that they will not be displayed at filtration.

See your unanswered messages
Your messages will not be deleted as long as you dont want to

Your messages will not be deleted as long as you dont want to

StockMount archives all of your messages. Sometimes you may not be able to read your old messages on virtual marketplaces because they are deleted automatically at a certain time period. StockMount panel does not delete your messages on the system unless you delete them. Thus, you can reach your old messages easily.