Frequently Asked Questions

Virtual Marketplace Membership

After clicking register button, membership process needs to be confirmed notification will be given by GittiGidiyor on the pop up screen. Go to inbox at stated e-mail address. Open the email comes from GittiGidiyor with the subject “Membership Confirmation”. Click “I Confirm My Membership” button on that e-mail. Fill the “where you live”, “birthdate” and “sex” information requested by GittiGidiyor on the opened window. Finally, registration process to GittiGidiyor is complete.

Click “Open Shop” button on the opened page. Fill in the shop name and shop introduction sections here. Since all the customers will see the shop name and shop introduction, this part should have an impressive content. After selecting the shop type and the time, enter credit card information and click pay button. E-shop on GittiGidiyor is now ready to use.

Go to www.n11.com address first. Go to “shop entrance” section on the top of the home page. Go to membership page by clicking register now and fill membership information.

Shop can be opened as sole proprietorship or legal entity. If you are going to open the shop sole proprietorship, select sole proprietorship company on the top section and fill in the related fields. For legal entity, select company on the top section and fill related fields. Check, I read and agree the company agreement box and click register button.

Integration Transactions

You should go to dev.gittigidiyor.com address in order to get GittiGidiyor Api information. Click “Api Keys” tab on the opened page. Click “ Click for getting new API keys” text on the opened tab. Write “StockMount” on application section and “Professional Integration Management” on description of your application section. After selecting “insitutional” on Service access type and “Web” on Application type, click “Send” button.

API Key and Secret Key information given by GittiGidiyor are displayed at the lower section of the screen. This information is not enough for integration. A request mail has to be sent with API Recognition Request subject to api.destek@gittigidiyor.com address. After writing the text below by entering user information to the content of the mail, it is sent to GittiGidiyor support service. This text can be reached at documents section on our site and description section of this video. GittiGidiyor will reply this mail and then Role Name and Role Pass information will be sent to the user by mail. API Key, Secret Key, Role Name and Role Pass information given by GittiGidiyor will be ready to be used at StockMount panel.

E-Mail Text:

To whom it may concern,
Sayın Yetkili,

Acording to the information given below, please kindly identify Role information that is necessary for API Integration transaction and sent it to me.
Aşağıdaki bilgiler doğrultusunda API Entegrasyon işlemi için gerekli olan Rol bilgilerinin tanımlanıp tarafıma iletilmesini rica ederim.

Role Identification:/Rol Tanımı:
Personal/Kişisel
 
Name of the Account Owner/Hesap Sahibi Adı:
Your Name/Adınız
 
Last Name of the Account Owner/Hesap Sahibi Soyadı:
Your Last Name/Soyadınız
 
Company Name (If it is available)/Firma Adı (Mevcutsa):
Your Company Name/Firma Adınız
 
Phone number/Telefon:
Your Phone number/Telefonunuz
 
GittiGidiyor User name/GittiGidiyor Kullanıcı Adı:
Your user name/Kullanıcı Adınız
 
Integration Firm Information:/Entegrasyon Firması Bilgileri:
Company Name/Firma Adı:
StockMount Profesyonel Entegrasyon Yöneticisi
 
Company e-Mail Address/Firma e-Posta Adresi:
iletisim@stockmount.com
 
Company Phone Number/Firma Telefonu:
0 850 840 77 77
 

4 Api Definiton information are given to you by GittiGidiyor. These are:

ApiKey, SecretKey, RoleName and RolePass information.

You need to enter this information that you took from GittiGidiyor, to GittiGidiyor field that is under the “Integration” menu on StockMount Management Panel at “API Information” section. When this information is entered, StockMount can connect your shop at GittiGidiyor and make all of your integration transactions.

You need enter shop at n11.com first in order to identify N11 Api account. Enter Api Accounts on My Information section that is located on the rightmost of the menu on shop management panel.

Click “Create New Account” button on Api Accounts section. Api key information that belongs to created API Account is displayed on the screen. AppSecret, in other word password information is sent to your e-mail address that is saved on N11. API password can be created whenever you want or API accounts can be deleted.

2 Api Identification information is given to you by N11.

These are AppKey and AppSecret information.

You need to enter this information that you took from N11, to N11 field that is below the “Integration” menu on StockMount Management Panel at “API Information” section. When this information is entered, StockMount can connect your shop to N11 and make all of your integration transactions.

If you did not make a different choice on your package that you have bought or if you did not change the update frequency with in-app purchase then your updates are done automatically once a day.

If you want that updates to be done more than once a day, you can increase update frequency while buying the package or you can increase your update frequency with in-app purchase. Thus, your updates will be done at the times that you have determined during the day. You can display the details of your latest updates (For which virtual marketplace, which shop updates are done, deleted and updated number of products) on StockMount management panel.

Before automatic update, products that come from your product source are compared with products that you have listed on virtual marketplaces. After this comparison, products that changing in fields like product name, description, stock amount, price, image etc. are updated automatically.

If you have new products on your product source, those products are added to virtual marketplaces. If product stock items go below minimum stock item, those products will be deleted from virtual marketplace. If there is a change in product information, update is done on changed areas.

Product Source refers to xml and/or Excel files that you added on StockMount management panel and products that you added manually.

There are three possible ways to add product to system on StockMount. The first one of these is to add product on Xml format. You can add Xml files that you have got from your supplier or have produced from your commercial program, to system by giving name to each one. Besides, you can add your products to the system with product source name by entering product information by yourself. As a result of all of these additions, you have as many product sources as the number acquired by adding Xml and Excel files to StockMount product source.

Shop source refers to product sources, which you have decided to publish on your shops at virtual marketplaces or e-commerce sites.

You dont have to use every product source that you have identified to the system in every shop of yours. You can choose in which shops you are going to use your product sources on shop sources section. For example if you have identified 4 xml then you have 4product source. Assume that you have 2 shops, while you are using one of your product source in one shop, you can use the other four sources on the other shop. Also, you can make advertisement template settings separately for 2 shops’ xml that you use together and make the sales with different commisions.

Product source files on Xml or Excel format are added to StockMount on Product Source section, which is located under the Integration menu.

To upload Product source on Xml format which is more common, click on “Add New” button on this section. On the opened page, enter a name for a product source and a default product stock. ( on some Xmls, stock quantity is not stated in numbers. Only the information of whether it is in stock or not appears. On these cases, default product amount is written on products’ stock quantity by the system.) When this two information is entered and clicked on save button, they are added on product source list. Click on the “Review” button that is located on the far right. On the opened page, it is needed to match the required fields for StockMount with fields on Xml. It is important to add these fields correctly in terms of publishing products correctly.

Besides the mandatory fields that are wanted by StockMount, if it is on the Xml, optional fields can be matched too. Mandatory fields and their possible equivalents listed below:

Products (as the equivalents can be similar words like “ürünler”,“products”, it can be a totally different word. It is the word that is identified as “Root item” in general and the word that take place on the top row of Xml fields.)

Product (equivalent words can be similar words like “ürün”,“product”, it can be a totally different word. It is the “Root item” on the second row of the general list.)

Product Code (equivalent words can be “ürün kodu”, “product code”, “product id”, “ürün id” or similar words.)

Product Name  (equivalent words can be “ürün adı”,“product name”, “name” or similar words.)

Price (equivalent words can be “fiyat”, “price”, “satış fiyatı”, “sale price”. In some cases, more than one price information can take place in Xml. StockMount accepts the price that you have determined here as VAT inclusive purchasing price.)

Description (equivalent words can be “açıklama”, “detay”, “description”, “ürün açıklaması” , “details”.)

Quantity (equivalent words can be “stok miktarı”, “adet”, “miktar”, “quantity”, “stock”.)

Image1 (equivalent words can be “resim”, “resim1”, “büyük resim”, “image”.)

Category Name1 (equivalent words can be “”kategori”, “kategori1”, “ ana kategori” , “category 1”. It represents the upmost category in categories in Xml. If there are more than one category stage on Xml, in spite of not being mandatory in StockMount the other category stages must be filled.)

After completing matchings for all of these fields properly, identification needs to be done at shop source section.

You can add your products manually to StockMount. For this, you need to enter Product/StockMount section and select “add new” at tools section on the right side.

On the opened screen, information about your product is required from you on three different tabs. These are general information, description and images. Mandatory parts in here are highlighted with boldface and asterisk. Two points are important here. VAT inclusive price must be written on price section. On the images section, web site address, which has your product’s image, must be written. ( if you dont have a storage to publish your product’s image, you can buy data storage space from Stockmount and store your images in that space.)

Shop source refers to which product sources that uploaded on system are going to be used for related shop.

In order to make category matching to one or more than one product source, system needs to know which product source is going to be used in which virtual marketplace. After selecting virtual marketplace and shop at the top section of the screen, uploaded product sources at the lower left section, using product sources on the right section are displayed. You may just drag the sources you will use to the right and the ones that will not be used leave them on the left.

Messaging

StockMount stores all of your messages at virtual marketplaces over StockMount management panel. Your messages are deleted automatically after a certain time on virtual marketplaces like GittiGidiyor and N11. Since you cannot display all of the messages shared with customers on one screen, you have to read each message.

StockMount stores all of your messages until you delete them. Thus, you can easily reach your old messages. Also, when you select any customer on Messages section or Sales section, you can display all messaging history chronologically with your customers by clicking on All Messages tab located on the right side.

By using StockMount management panel, you can display and reply messages that come your e-shops and e-commerce sites.

If the virtual marketplace where you have opened a shop has a messaging service and api service is available, then you can receive and send messages by using messaging service on StockMount management panel. It is possible to display messages not only come from your customers, but also that are sent from virtual marketplaces.

StockMount classifies and stores your messages. You can see the read, unread messages and unanswered messages. You can make your search by from whom, to whom, words mentioned in a message and message date. You can label your customers’ moods according to their messages and make your search according to that choice.

If the package that you have bought has WhatsApp and SMS message sending feature in it, you can send WhatsApp and SMS messages to your customers with StockMount. If your package does not have that feature, you can buy these features in-app purchases.

If your customers phone number that was entered in contact information is a cell phone number, you can use these features. If your customer uses WhatsApp, StockMount confirms it and enables you to sent WhatsApp message. If your customer does not use WhatsApp, you can only send SMS message. If your customer did not enter his or her mobile phone number on contact information section and you found his or her cell phone number somehow, you can save this number to the system. This number is remembered by system on your customer’s next shoppings. Thus, you can send WhatsApp or SMS message to your customer whenever you want.

Meeting the customer satisfaction is the hardest but the most important factors on e-commerce. Customers want to be informed instantly on every stage of their orders after their purchasing transaction on virtual marketplaces. Also, when they ask a question to seller, they want to receive a reply as soon as possible. StockMount users can see their customers’ messages instantly, which sent from virtual marketplaces and reply them either on virtual marketplace or via SMS messages. They can send messages faster and neatly by using message templates and automatically add information, like customer name, order code, and shipping tracking number through these templates.

With renewed automatic SMS system, StockMount users can set their own rules and execute automatic SMS sendings. When new order comes or shipping information is entered, customers can be informed with automatic SMS. More than one rule can be made on the system and which rule is going to work at which day of the week and which hours of the day can be determined. Thus, StockMount users both bring out more institutional look to their e-shops and increase customer satisfaction by keep their customers informed in the fastest possible way.

For example, same day shipping and the following day shipping rules can be transferred to SMS. Hypothetically, a StockMount user places orders which come until 15:00 to shipping in the same day until 18:00, gives orders which come after 15:00 to shipping in the following day until 13:00. In that case, it is enough to make two rules in order to keep customers informed automatically.

In the first rule, by selecting 00:00 – 15:00 hour range, a text here in below can be written for incoming orders that come between that hour range:

"Hello [CustomerName],

Your order has been taken. Thank you for choosing our shop. Your order will be shipped today until 18:00.

Your Shop Name"

Thus, for every order that come between that hour range, you can send an information message by addressing customer’s name and last name (Customer name and last name are written automatically to the section written CustomerName.)

For the second rule, a text can be prepared as it is written below between 15:00 – 00:00 hour range.

"Hello [CustomerName],

Your order has been taken. Thank you for choosing our shop. Your order will be shipped tomorrow until 13:00.

Your Shop Name"

It is possible to diversify these rules. Custom rules can be made for weekends and holidays. Rules can be taken into active and passive mode. Customer Name, Shop Name, Courier Company, Shipping Tracking No and Order Code information can be added to messages automatically.

Billing

If the billing arrangement feature is included on the package that you have bought, you can prepare bill with StockMount. If it is not available on your package, you can activate billing arrangement option with in-application purchase.

You can add seperate billing design up to billing arrangement number that you have bought to StockMount system. It is possible to prepare your billing design by using report design on report part. For this, you need to transfer your bill to background of designer screen by scanning or taking Picture of the bill. Then, by using design tools, you can create your own design by doing drag-drop with the menus that can be used all in Turkish. All you need to do after this is print out by clicking bill button on sales screen.

Yes. You can print out your bills one by one or altogether with StockMount.

On sales screen, you can add the bill of the related sale by clicking “add to self-invoice list” that is located on loweer-left corner of order detail section. After adding all related sales you click on altogether (Print All) print button.

Listing Template

You can make your listing settings for all of your shops and your product sources on “listing” screen at StockMount Management Panel.

You can make price adjustments on Commision tab at Listing template. If you want, you can add commision as percentage rate to prices that come from your product source, or you can add in all on the basis of TL.

You can edit descriptions of your products that come from product source, you may add additional descriptions.

Thanks to Text editor, you can edit your descriptions easily. If you want, you can prepare your additional descriptions on general category and use them on every product. If you want, you can create and use additional descriptions custom to product or category. Also, you can create your own descriptions for products that you have added manually.

Category Matching

In order to make a sale on virtual marketplaces and e-commerce sites, you need to match your categories on your product source in xml or Excel format, with categories on this platform.

By using StockMount category matching wizard, you can easily match your categories on source files with categories on virtual marketplaces. These matchings need to be done by you only once. Publishing your products under the right category is important for your sales. Products that are published at the wrong category or with incorrect information makes it hard to reach the product for your customers and it can lead to returns and changes.

Categoty matching wizard, which you are going to use while matching categories, will direct you on this. Category matching process is done according to the category template of virtual marketplace that you have selected. When you write any word on the category, which you want to match, wizard sorts categories that include this word. When you select the best category for you, system shows you mandatory and optional fields to be filled for the related category. After entering specific features like brand, guarantee term, memory amount etc. , you complete the matching by clicking save button.

It is possible to make category matching on the basis of category or on the basis of product with StockMount. For example, when you make a general matching for Notebook category, as you have to enter single value to features like memory, screen size, hard disc capacity in the features section, this choice can have unintended consequences. However, if you make matching on the basis of product, you can match notebooks with i3, i5, i7 operators separately and make more accurate matching.

StockMount Market

You do not have to pay anything for using Market.

It is free to use FreeMount and MarketMount packages. Users who are members of those packages can list products on their e-stores without fee.

Our paid-membership users also can list Market products without fee.

No, you do not need to pre-pay.

After you list products of suppliers on your e-commerce stores, when there is an order, you purchase it from supplier on StockMount panel. After purchasing, order information is transferred to supplier and supplier ships the product to the end user.

Yes, you can choose which products to sell on your e-stores.

You can view suppliers and their products and by evaluating the service conditions, shipment fees and return and exchange procedures, you can choose and put the products of suppliers that are suitable for you on sale.

The free-membership users can list their products on n11, GittiGidiyor, HepsiBurada, SanalPazar, ePTT AVM and Akakçe e-commerce sites.

The paid-membership users can list on the platforms mentioned above and also on their e-commerce websites.

Yes, you can be both a seller and a supplier.

While you are selling your own products from your stores on e-commerce platforms, you can list your products as a supplier for Market and also can sell other suppliers’ products in your stores.

Become a member of StockMount now, involve in Market easily via StockMount panel.

Choose the products you want to sell from Market.

Choose the store/stores you want to sell those.

Category mapping are automatically copied, you do not need to spend time on that.

Prepare product prices and listing conditions based on store(s).

Let the products automatically be listed.

View the order on StockMount panel when it is sold.

Purchase product in StockMount by using online payment.

Let order information automatically be transferred to supplier when it is purchased.

Let supplier ship the product to the end user

Follow the shipment status of orders on StockMount panel.

Bill the end user, so does the supplier to you.

You can send messages or files to suppliers on StockMount panel

Packages & Features

Each e-store you have in e-commerce platforms or each e-commerce website you have integrated is defined and counted as a "store" in your StockMount package. For example, 

if you have 2 stores in GittiGidiyor, 1 in n11 and 1 in HepsiBurada and will use StockMount integration for all, it means that 2 + 1 + 1 = 4 stores you have.

Each store you added is priced seperately. This pricing depends on whether you are purchasing the package monthly or annually.

For monthly purchases:

First store you added to your package is 59.90 TL, other stores after this is 49.90 TL.

For annual purchases:

First store you added to your package is 49.90 TL, other stores after this is 39.90 TL. So there is a 10 TL discount for each month's payment. Also, you gain one month free usage extra to your 12-month package.

StockMount is an R&D company which is operating in METU Technopark. That is why it has a VAT exemption. StockMount bills the integration services with "zero" VAT.

XML Transmitting has two sub-features. One of them is publishing it from StockMount to external environments, the other one is preparing and receiving information via that XML to use on StockMount.

Products that are uploaded by one or more product source on StockMount can be published as one XML file to external environments. In that XML file, price increase or decrease rates can be set. XML tag areas can be edited. XML Transmitting being an extra feature can be purchased as wished and XML files can be published as the number of purchased feature.

The other condition of XML transmitting is using it for StockMount. This feature is used for non-standard XML files to be transferred into suitable versions for StockMount or more than one XML files to be gathered in one XML. Unsuitable XML files can be transferred by this feature and added to system.

When a StockMount account must be used by more than one person, subuser feature can be helpful. Each subuser you add on system can login by his/her own password. Actual account owner as admin can authorize those subusers one by one. Authorizations such as "read", "write" and "delete" for each and every screen on StockMount panel can be assigned to all or some of subusers. For example, one subuser can only manage messages and the other one can deal with sales screen.

This feature helps you to manage and correctly use SMS that will be sent to customers and you by StockMount. You can send them by choosing the buyer from Sales or Messages screen and add a text manually, also you can do it by using already prepared templates. It is possible to send automatic SMS besides manual ones. When there is a new order and shipment information added to that, you can set notification rules to be run according to templates and to date and time. By this way, automatic SMS can be sent. Information such as customer name-surname, store name, order code, product name, shipping company, shipment follow up code etc. are filled automatically. So there is no need to write them again and again.

Competetive analysis helps you to view which prices your competitors sells the same or identical products and, if needed, to change and update your prices accordingly. You can view the related product according to increasing price ranking. Your product is also in that ranking, so it helps you to see your position among them and to update your price instantly, if needed.

100 Competetive Analyses Credit is on StockMount for each new member. Besides that, competetive analyses feature can be purchased as either 500 credit or unlimited monthly usage.

Being a Supplier

Suppliers only pay service fee set by the agreement for their sold products to StockMount.

You can list anything but the products prohibited by the law.

You can review the products prohibited to be sold by the law from the agreement.

Your application will be reviewed by StockMount and in 2 work-days you will be informed.

No, you do not need to.

The sellers that have stores on e-commerce platforms can list and sell your products in their owns. When the sales transaction is done, you can review order information on your panel.

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